About Us

Motto
Unity of all the stake holders in and out to makes everything possible.

Clients Satisfaction
Clientele satisfaction is the source of our existence. We will exceed customer expectations through continuous improvement of our services and quality.
Integrity
We are just and honest in the way we do our business. We continuously keep our promises. We will conduct ourselves in accordance with established code of ethics.

Our Staff
Our staff is the foundation of our excellence and strength. They comprise of experienced, dedicated and committed professionals. We are fully committed to fair and effective recruitment, development and recognition of our staff. We provide them with training, tools and support in order to achieve service excellence.

Innovation
We are committed to embracing new technology in providing quality products through our value chain system, process and services.

Environment
Our workplace and services reflect our value for the environment. We will endeavour to provide safe and conducive clean environment.
FILMARK COMPUTERS is a well-established tree and
⦁ Guidance on good practice in computer services, sales and repairs.
⦁ Carrying out safety surveillance procedures;

Access to Information
Information about our organization and its works is available at your request from our offices Consultation and feedback.
FILMARK COMPUTERS conducts regular surveys of the needs and perceptions of its customers, using the feedback system to enhance its services.

Measure of service level
FILMARK COMPUTERS the highest level of customer service. We collect data on customer satisfaction level through analyzing our project target, fulfillment and customer reports from time to time.

Recruitment process
FILMARK COMPUTERS is an equal opportunity employer. All vacant Positions are advertised in the appropriate media.
Our recruits should have a valid certificate of good conduct from the CID.

Training
We endeavor to update our employees with the latest work system and market practices to enable them deliver the best quality services.
SUPERVISION PROCESS, SYSTEM, FACILITIES AND RESOURCES

Supervision process
FILMARK COMPUTERS has an elaborate structure of supervision from the operations manager to construction supervisors on site.
Systems
FILMARK COMPUTERS has site log sheet at every workplace with parameters indicating satisfaction levels of every task allocated.

Facilities and resources
The data on the log sheets enables management to access performance level of every construction team and site. A stock list of all machines and tools is maintained to enable us supply adequately all the required commodities.

Freedom of affiliation
We respect the right of employees to join any legally recognized employee association.

Employer’s expectations
All our staff should respect the corporate values and principles. Our staff are expected to conduct the company’s business with honesty, integrity and professionally.
Employees are to seek advice and direction when requirement of the law or of good business practice appear unclear.

CUSTOMER SERVICE
FILMARK COMPUTERS Strives to provide relevance, timeless and consistency in all its service provision. We regard all our clients, partner companies and public at large as our customers.

Courtesy
Employees will exhibit customer friendly service skills and be knowledgeable, professional and well educated in the service standards of the company.

Confidentiality
All information gathered or held regarding the personal or business affairs or our clients will be held on strict confidence.
FILMARK COMPUTERS does not allow employees to touch, handle unauthorized matters or visit unauthorized areas of work premises.

Communication
FILMARK COMPUTERS can be reached by post, phone, fax and e-mail. All correspondence will be responded to in a clear, concise and timely manner. Our response time will be 24 hours from the time of receipt.

Consistency
FILMARK COMPUTERS has implemented and constantly reviews its policies to ensure highest level of efficiency is consistent to all clients.

Support partners
FILMARK COMPUTERS endeavors to ensure that all our partners are provided with clear and comprehensive information about our services. We welcome any input from our partners to ensure that our services meet the changing needs of the market environment.

Handling complaints
FILMARK COMPUTERS seeks fair, just and prompt solutions when possible to any complaints and appeals. A formal appeal process is in place for any disputes regarding our construction services.

Insurance
FILMARK COMPUTERS is adequately insured against any loses of property, body injury to clients and its servants or staff.

Indemnity
FILMARK COMPUTERS undertakes to indemnify the client, its servants and workmen against loss of property, or bodily harm sustained by them for any reason of any act of negligence by our cleaners or other personnel of the firm whilst performing their duties within the scope of their employment.

MANAGEMENT POLICIES
Employment integrity
We ensure that all employees have the highest level of integrity. Our selection of most suitable candidates is based on genuine qualifications and experience.
Code of good conduct and ethics
Our corporate values are empathy, originality, honesty and integrity. The values underline how we compete and operate in the competitive market place.
Ethics and value
We conduct our business openly with honesty, integrity and trust with respect to human rights. We obey and operate in accordance with the law.
Community initiatives
We will support humanitarian initiatives in communities where we conduct business. We will be sensitive to the culture, context and needs of the local communities.

Work place
We will provide a safe and secure working environment.
We will seek a diverse base of employees and ensure equal opportunity to all qualified individuals, in recruitment, promotion and professional development.
Employment policy
FILMARK COMPUTERS strives to be a company that enjoys the pride of its employees by offering an innovative ethical, growth -oriented and challenging workplace.
Recruitment, promotion and development of talent
We recruit and promote staff based on their suitability. We provide ongoing training and development. We have an annual performance appraisal programme for our staff.
Communication
We consider information sharing and open communication as a key to achieving our goals.
Remuneration
We remunerate according to the skills, performance and experience of our employees based on local competitive conditions.
We also support our employees in building financial provisions for their retirement in accordance with labor and social security laws and market practice.

Diversity

The diversity of our people is the source of our strength. The different background culture, languages and ideas help us maintain a competitive edge through innovation
Health safety and environmental protection
FILMARK COMPUTERS is committed to protecting the health and safety of its employees and others potentially affected by our services.